A practical session for admins highlighting ten high-impact UI improvements that boost clarity, speed, and user satisfaction. Learn simple configuration techniques that make Salesforce feel smoother, cleaner, and easier for teams to use every day.

Discover 5 key tips to boost Agentforce performance, streamline efficiency, and maximize results using Salesforce tools, data insights, and smarter workflows. This session delivers high-impact, immediately actionable content tailored for customer service leaders, Salesforce admins, and operations professionals tasked with implementing Agentforce.

Most Salesforce transformations don’t fail because of technology, they fail because organisations automate before they architect. This session breaks down why automation without architecture leads to long-term technical and operational debt, and lays out a practical, architecture-first approach to Salesforce transformation.

Design agents like an architect, not a prompt engineer. Learn proven design principles to diagram workflows, define boundaries, and build AI agents that scale beyond demos and survive real-world use, with templates, patterns, and checklists you can immediately apply.

Every Salesforce decision carries consequences, some visible, many not. This session introduces the consequence scan, a lightweight yet powerful practice that helps teams pause, zoom out, and evaluate the downstream effects of their application decisions before they ship.

A live ticket lifecycle from intake to deployment, managed entirely from one window: Claude Code, running inside Visual Studio Code, connected to Salesforce, Jira, and Confluence through a custom set of MCP servers. Covers Screen Flow building, automated UI testing, browser-driven Setup actions with no API required, and the shift from declarative configurator to architect and product manager.

Are you a Salesforce Admin or Developer looking for a positive change in your career? Drawing on 20 years of experience founding and growing MK Partners, one of the ecosystem’s longest serving consultancies, this session covers the essential roadmap for navigating the transition from employee to entrepreneur.

A practical, community-centered conversation about moving from AI anxiety to AI confidence. Attendees will leave with a simple framework for staying relevant in the AI era, including how to choose what to learn, how to experiment safely, and how to support others in the community who feel overwhelmed by change.

AI commoditized the part of our work that was always commoditizable: the build, the syntax, the looked-it-up-in-the-docs execution. But the valuable part was always underneath the build. AI can write the Flow. It can’t tell you whether the Flow should exist.

Most Admins don’t have even the first clue where to start when it comes to Apex, because it’s literally a different language. By using the familiar concepts of Flow and Flow Builder, this session introduces the basic terminology, structure, and concepts of Apex.

Salesforce CPQ has served countless revenue teams well, but with Salesforce officially announcing the sunsetting of CPQ, the pressure to modernize is real. Pulling back the curtain on a real-world CPQ-to-Revenue Cloud migration: the planning decisions, the moments we questioned everything, and the hard-won lessons that came out the other side.

User Acceptance Testing is where projects either build confidence or create chaos. This session explores what a solid UAT strategy looks like before testing starts: traceability from user stories to test scenarios, a clear Path to Production, and a meaningful Definition of Done.

A fast-paced, 3-round, competitive Well-Architected Workshop. Work in teams to complete challenges: which patterns or anti-patterns can you spot, why, and what advice would you give? 7 minutes to solve, plus 1 minute to read out your solution.

Salesforce projects can stall even when the build is solid. This session focuses on the people side of Salesforce adoption: how to identify the human and organizational patterns that slow adoption, communicate more clearly during change, and make better decisions when teams feel stuck.

Congratulations, you made it through the gauntlet of implementation. Four steps to ensure continued success with Salesforce: creating an impact statement to guide your future decisions, a Salesforce staffing plan, a steering committee, and ongoing best practices.